Privacy Policy

Information We Collect

When you interact with domeravionex's budget management services, we collect various types of information to provide you with personalised financial insights and recommendations. This includes personal details you provide directly, such as your name, email address, phone number, and financial goals when creating your account.

• Account registration details including full name, email address, and contact information
• Financial data such as income ranges, expense categories, and budget preferences
• Usage patterns including session duration, feature interactions, and platform navigation
• Technical information like IP addresses, browser types, and device specifications
• Communication records including support tickets, feedback submissions, and survey responses

How We Use Your Information

Your information helps us deliver personalised budget management experiences tailored to your specific financial situation. We analyse spending patterns and preferences to suggest relevant cost-cutting strategies that align with Australian market conditions and consumer behaviour trends.

Beyond personalisation, we use collected data to improve our platform's functionality, develop new features, and ensure system security. This includes monitoring for unusual activity, preventing unauthorised access, and maintaining service reliability across all user touchpoints.

• Delivering customised budget recommendations based on your spending patterns and goals
• Sending educational content about Australian financial markets and saving opportunities
• Improving platform features through usage analytics and user behaviour insights
• Providing customer support and responding to your inquiries or technical issues
• Ensuring platform security and preventing fraudulent activities or system abuse

Data Sharing and Third Parties

domeravionex operates with strict data sharing principles. We never sell your personal information to marketing companies or data brokers. However, we do work with trusted service providers who help us deliver our budget management services effectively while maintaining your privacy.

These partnerships include cloud hosting providers for secure data storage, analytics services for platform improvement, and communication tools for customer support. All third-party relationships are governed by comprehensive data processing agreements that require the same privacy standards we maintain.

• With your explicit consent for specific services or integrations you request
• For legal compliance when required by Australian courts or regulatory authorities
• With trusted vendors who provide essential platform infrastructure under strict contracts
• In emergency situations where disclosure prevents serious threats to individual safety

Your Privacy Rights Under Australian Law

As an Australian resident, you have comprehensive rights under the Privacy Act 1988 and the Australian Privacy Principles. These rights ensure you maintain control over your personal information and can make informed decisions about how it's used.

You can access your stored information at any time through your account dashboard or by contacting our privacy team directly. We'll provide complete details about what information we hold, how it's being used, and who we've shared it with during the past 12 months.

• Accessing all personal information we hold about you within 30 days of your request
• Correcting inaccurate or outdated information through your account settings or support contact
• Requesting deletion of your account and associated data, subject to legal retention requirements
• Opting out of marketing communications while maintaining essential service notifications
• Filing complaints with the Office of the Australian Information Commissioner if concerns arise

Data Security and Protection Measures

We implement multiple layers of security to protect your information from unauthorised access, alteration, or disclosure. This includes encryption for data transmission, secure server environments, and regular security audits conducted by independent cybersecurity experts.

Access to your personal information is restricted to authorised domeravionex staff members who require it for their job functions. All employees undergo privacy training and agree to strict confidentiality agreements before accessing any user data.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Regular security updates and patches applied to all system components
• Multi-factor authentication requirements for all administrative access
• Automated backup systems with encrypted storage and geographic distribution
• Continuous monitoring for suspicious activity and potential security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. For active accounts, this typically means keeping your data while your account remains active plus an additional period for legitimate business purposes.

When you close your account, we begin a deletion process that removes your personal information from active systems within 90 days. Some information may be retained longer for legal compliance, dispute resolution, or fraud prevention as permitted under Australian law.

• Account information: Deleted within 90 days of account closure request
• Financial data: Retained for 7 years to comply with Australian taxation requirements
• Communication records: Maintained for 2 years for quality assurance purposes
• Usage analytics: Anonymised and retained indefinitely for product improvement

Cookies and Tracking Technologies

domeravionex uses cookies and similar technologies to enhance your browsing experience and provide personalised content. These small files help us remember your preferences, maintain your login session, and understand how you use our platform.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain until manually deleted or expired.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Minor updates that don't materially affect your rights or our data handling practices may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of domeravionex's services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you can close your account before they take effect.